According to Gilford's Alexander, the company also wastedtoomuch management time and millions of dollars on expanding into noncore businesses and on a fruitless golf-ball patent-infringement lawsuit against Titleist.
Unless IT has a vision for the processes it wants to implement using this new generation of applications, muchtime will be wasted as toomuch data is collected, resources are squandered on unnecessary and misguided customization, and use falls off after implementation because the application provides little value.