Unless you are an advanced user, or you run into some sort of hardware or software problem, you'll almost never interact or even need to think about the kernel itself.

除非你是一个计算机高级用户，或者你要深入进去解决一些硬件或软件问题，否则你将永远不会接触到它，甚至不需要考虑到它的存在。

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And to exacerbate the problem, the software tools used were meant for an it user base, which leaves the business without a way to directly participate in the process.

并加剧了问题，所用的软件工具为用户的IT基础，这让没有办法直接参与这一进程的业务是什么意思。

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Once the software sees that there's a problem, it waits to see if the user has figured out a solution.

一旦软件发现这一问题，它会等待看用户是否有解决方案。

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