This article starts from the definition of user center design, in virtue of the design thinking of UCD to analysis rural user in new context.

以用户为中心的设计的关键问题在于，如何使用户的思想如实地反映到设计中。

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The content related to the scenario approach was introduced from the design requirements of "take the user as the center".

从产品设计中“以使用者为中心”的设计要求出发，引入情境故事法的相关内容。

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This paper introduces the design of Zhenjiang telecom custom service center system, such as user requirement analysis, general specification, CTI platform and software design.

本文从需求分析、总体架构、CTI平台、软件设计等几方面介绍了镇江电信客户服务中心系统的设计方案。

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