了解你的用户。
The most important reason for having surprisingly good customer service is that it helps you understand your users.
而提供优质客服的一个重要的理由是那样子你可以更好的理解你的用户。
Often there is a trade-off between paging and scrolling information: you should understand your users' mental models and workflows to determine what is best for them.
在换页和滚动信息之间存在一个平衡,你应该理解用户的心智模型和工作流,来确定对于他们而言什么是最好的。
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