In a 2012 report, analyst firm COMMfusion asserts that the next phase for UC will be Unified Communications and Collaboration, the notion that myriad UC applications can no longer exist in silos as the increasingly mobile workforce demands a unified experience across all devices, networks and locations.

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And, suite solutions, available from unified communications (UC), CRM, and workforce optimization (WFO) vendors, are evolving and include comprehensive feature sets.

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While plenty of other unified communications (UC) services exist, Avaya says Flare is more efficient and fun to use than its competition.

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