Heavy snow has caused disruption across Norfolk, with flights cancelled, trains delayed and some roads gridlocked.
BBC: Norfolk snow disrupts schools and transport
The Association of Train Operating Companies said 20% of trains were delayed because of the weather.
BBC: Rain brings fresh flooding risk to England
Rail travellers lodged a record number of complaints - more than after the Hatfield disaster, when trains were delayed by massive repair programmes.
BBC: Rail complaints at record levels
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