English training; Customer Perceived Service quality; Interaction quality; Service quality gap.

英语培训；顾客感知服务质量；交互质量；服务质量差距。

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This means that all media team employees are required to complete customer service training to ensure they are well-prepared to handle anything a customer throws at them, internal departments such as marketing, legal and investor relations are expected to closely collaborate and most importantly, all employees are given the opportunity to contribute content.

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Nor is customer service training just a matter of teaching service reps to deal with anxious customers and tough questions.

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The attitude of staff would change as they would be put through a programme of customer service training, he said.

BBC: England