"The American taxpayers provided billions of dollars,and ultimately, the auto dealers are on the frontlines with the harsh consequences of the failure at the top,".

VOA: standard.2009.06.04

The top two complaint categories were failure to follow written supervisory policies and suitability.

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After Katrina there was a serious breakdown in communications and failure at the top, which contributed to the feeling of unease.

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This led to an exodus of top talent, and a failure to recognize the growing significance of new platforms, especially mobile and tablet devices.

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