Businesses adhere to the "benefits derived from serving the community of return" business philosophy, strictly enforced "to fine businesses, meet customer needs;
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Philosophy: Customer First, in order to fine businesses, winning with quality.
华美理念：客户至上、以精立业、以质取胜。
His remedies - that businesses look beyond immediate shareholder return and that the rich heed "the still, small voice of conscience" and give something back - are fine for those disposed to listen.
对于那些愿意倾听的人而言，他开出的药方——企业不要只顾眼前的股东回报，富人要聆听“寂静微小的良知声音”并回报社会——还不错。
Well-run businesses, for example,do not see customer complaints as a nuisance; instead they use the datagathered from websites and call-centres to fine-tune the products and servicesthat they offer.
例如，经营良好的商家，绝不会将顾客的抱怨当作噪声，而会将这些搜集于网络和呼叫中心的信息用来改进其产品和服务。
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