Customer Relationship Management (CRM) can help telecom operators to set up customer-centered strategy, tran sit from operation -oriented to customer -oriented mode.

客户关系管理(CRM)可以帮助电信运营商树立以客户为中心的战略思想，实现从以生产运营为主向以客户服务为主的转变。

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With more and more intensive competition in the market, customers have more options than before and the market has turned from supplier-oriented to customer-oriented.

随着市场竞争的日益激烈，顾客有了更大的选择权，市场由原来的供方主导转变为顾客主导。

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Research has shown that employees who score highly on emotional and social intelligence tests are more likely to display customer-oriented and empathetic behaviors.

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"When you really analyze it, you don't want the creative person to be more customer-oriented, " Austin says.

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For CIOs, the answer is simple not easy, but simple: they need to begin rapidly withdrawing themselves and their business-technology teams from the integration business and begin devoting more and more of their time to growth-oriented and customer-centric innovation.

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