At the same time, we put notices up at point of sale and on the customer service desk, and have written to 17, 000 customers asking them to return the product for a full refund.

与此同时，我们在销售点和消费者服务台设置了公告，并且对17000名消费者发送邮件邀请他们退还产品以获得全额退款。

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If the JCP executive team can reverse course soon they may be forgiven and former customers will return and give them time to rethink how to expand.

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This means providing a discount, special offer or inclusion in some sort of exclusive program in order to provide customers a return on investment for their time.

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In the U.S. CHEP enlisted hundreds of customers as "participating" distributors, giving them incentives to return pallets on time.

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