This often results in missing my train, so I often get on the next train and hope I can buy a ticket on board.

BBC: News | UK | Commuting: A lottery for the visually impaired

And the rail operator says it will provide better on-board services, new ticket machines and wireless internet access at stations and on trains.

BBC: NEWS | UK | England | Southern Counties | Pre-war name signals new rail era

On its website, Virgin Trains warns travellers they will be charged an excess or penalty fare if they board a train without a ticket or attempt to change from standard to first class without a first class ticket.

BBC: George Osborne