The developing world's most innovative business model may be the application of mass-production techniques to sophisticated services. This started with India's outsourcing firms, which demonstrated that economies of scale and scope could be reaped from services that used to be highly fragmented and geographically rooted. These outsourcers are still expanding and moving upmarket. Indian consultancies are now challenging Western ones in complex services, not just dealing with customer complaints.

基于1个网页-相关网页