Conversely, ifthe speakerputs upacomplicatedflowchartanddives right into the detailwithoutexplaining what it’s about, thethinking task will be toochallenging.
Philips cites studies saying that some 30% of home networking products are returned because people cannot get them to work, and almost half the people thinking about buying a digital camera delay their purchase because they fear they might find it toocomplicated.