The goal originator or analyst includes these exceptions after determining which penalties for service downtime by the provider are unfair and unreasonable.
在确定提供商做出的哪些服务停用惩罚不公平和不合理之后，目标发起者或分析人员将关注这些异常。
To help you create a new service specification, the model includes (as mentioned before) a set of reusable design elements. Follow these steps
要帮助您创建一个新的服务规范，模型包含（如前面所提到的）可复用的设计元素集。
However, the second important source of operational requirements is the IT Service Management (or Operations) organization, which includes people in these roles.
但是，运营性需求的第二个重要的来源是IT访问管理(或者运营)公司，它包含了以下角色的人员。
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