While OSS often has a community that exists to offer support, it is dependent on the good will and time of others and there is no guarantee that any glitch will be solved in a certain amount of time.

尽管OSS经常存在提供支持的社区，但它依赖于良好的愿望和别人的时间，而且在一定时间内解决任何小故障是没有保证的。

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However, for customers who had already begun their travel by the time the glitch was detected, the airline would honor their return fares.

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You turn the key another time and another, losing the confidence that this is a temporary glitch and in fact a much bigger problem.

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And it amazes me that, barring the inevitable snow storm or an unforeseen glitch, airlines today get everyone safely to their destination pretty much near the time promised.

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