Process of determining the ideal rate to charge a customer for your product or service. This is based upon pricing elasticity studies and consumer demand.

决定向使用你服务和产品的顾客收取多少费用的过程。这是根据定价弹性研究和消费者的需求决定的。

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In this dissertation the research achievement about customer churn analysis of telecommunications industry has certain reference value to the colleague who studies in CRM.

本文中关于电信业客户流失分析的研究成果对从事CRM研究的同仁也具有一定的参考价值。

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This paper studies the new model of customer relationship management systematically.

本文对客户关系管理的新模式进行了系统的研究。

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One of the case studies we describe in our book tells the story of John Birrer, the senior vice president of customer experience at Charter Communications.

FORBES: You Are In The Customer Experience Business, Whether You Know It Or Not

Control group studies compared the cost per customer for 50% of customers who did not see the video and 50% who did.

FORBES: SundaySky Smart Videos Boost Customer Service Productivity

CloudBeat is a 2-day event starting Wednesday and focused on the Enterprise Cloud market with a series of customer-centric case studies, big-name fireside chats, and deep-dive breakout sessions, providing big-picture perspective as well as concrete, actionable data.

FORBES: Connect