Even Joseph Juran, one of the two American post-war germinators of thequality idea (the other was W. Edwards Deming), considered that quality circles were pretty useless if the company's management was not trained in the more general principles of total quality management.
Stressing the importance of quality journalism and media education-training as central to the underlying principles of democracy and to the development of Africa as a whole, the consultation focused it attentions on twelve African training institutions in particular, which display a potential capacity to achieve institutional excellence.
Other key elements of the act include access to a choice of high quality services and ensuring that public service principles remain at the heart of British broadcasting.