We chose to engage our customer base and employees as an important strategic objective in order to create a more sustainable program that would be embraced by the Chase community long-term.

FORBES: 2012 Success Story: Chase Community Giving

And cutting to the chase (at long last), the BIG mistake that can destroy an investor can also be summed up with two words: Absolute Certainty.

FORBES: Biggest Investor Mistake: Absolute Certainty

In the long term, however, Chase's management believes its lack of an equity business will be a weakness, which is why, despite its recent success, it has been busily looking for a merger partner.

ECONOMIST: Investment banking