There is a lot of listening to Christmas music—my favorites are the carols sung by Nat King Cole—and sometimes even some eggnog.

大家还都爱听圣诞音乐，我最喜欢是金科尔唱的赞美歌。有时我们还有蛋酒。

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Customer interaction through social media is a continuous process of listening, engaging and monitoring and so the content continues to be king.

FORBES: The Power Of Exponentials: The Social Media Effect In Retailing