In reality, creation of good services contracts is not simple and requires good understanding of the enterprise's core business.
实际上,创建好的服务契约并不是件易事,要求很好地理解契约核心业务。
It stands behind the creation of targets, contracts and agreements that control service delivery.
在建立起负责提供服务的目标、合同以及协议建立后,它才发挥作用。
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