Service contact process and customer experience form telecom service competitiveness.
服务接触过程及其提供的客户体验形成了电信服务竞争力。
Telecom needs to provide more convenient and timely customer service to adapt to competition between Telecoms after China's accession to WTO.
为了全面适应中国加入WTO后电信行业面临的竞争，电信公司需要提供快捷到位的客户服务。
Customer fraud restrains the consumptions of customers to a certain extent, which might impede good-fellowship between telecom service providers and customers.
客户欺诈在一定程度上抑制了消费，这会妨碍电信运营商和电信用户的亲密度，从而削弱电信运营商的市场竞争力。
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