Shanghai-based training service JETT trains employees of retailers in how to deal with customers who insist on smoking in stores, says Ed Dean, JETT's founder. (Explain that the store wants to provide customers with the highest-quality products, and that smoke can tend to tarnish them.) "Problems emerge in China that multinational businesses don't always foresee when they look for employees, " Mr. Dean says.
WSJ: China's Fickle Talent Pool
