Because for Microsoft, good customer service evidently doesn't stretch as far as letting registered users of its products know about such faults bugs and glitches.

CNN: ASIANOW - Asiaweek | Intelligence | Technology: Bill and the BubbleBoy

Prices, especially for existing T-Mobile customers, have a good chance of rising, while customer service is likely to fall.

FORBES: AT&T and T-Mobile Merger: Do Enterprises Win?

Those aren't exactly Ritz-Carlton levels of customer joy, but they're good enough for hotels that cater to budget-minded folk.

FORBES: The Motelier