关键的区别在于，公司内部是否设有客户转换壁垒（switching barriers for customers）, 金花，及竞争者进入壁垒。如果公司无法“锁定”客户，变革再迅速也枉然。
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switching barriers for customers
客户转换障碍
以上为机器翻译结果，长、整句建议使用 人工翻译 。
The problem with this view is that frictions the costs to customers of switching, say, or the barriers to entry for competitors can allow exploitative firms to escape punishment.
ECONOMIST: Free exchange: Fine and punishment | The
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