Our traditional notion of improving the patient experience is centered on the idea of adding care givers and supportingstaff so the patient has someone to talk to.
How might we design and implement systems that develop and enable nurses and other supportingstaff to improve the overall experience of care, but also address systemic challenges?
Because the service and supporting culinary staff were all his own, Flay did not need to make any compromises as he would at a resort festival where he did not have his own eatery.