Preparing support personnel and users for those questions and issues most likely to arise with the new system helps reduce help desk calls.
为新系统最可能出现的那些问题准备支持人员和用户,这样可以帮助减少帮助台呼叫。
This support will include production management, testing, documentation, security maintenance and testing, and help desk services for DOEHRS applications.
这种技术支持将包括应用DOEHRS系统的生产管理、测试、文档、安全维护和测试以及帮助服务。
Among the support services covered are help desk, software applications and development, and IT project management.
其中支持服务涵盖了帮助台、软件应用开发和IT项目管理。
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