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In creating a new service, startups need to focus on fundamentals such as solving a problem or addressing a need in a new or different way.
FORBES: The Importance of Really Knowing Your Target Audiences
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If a flight is canceled for operational reasons (such as a mechanical problem or crew scheduling conflicts) most airline contracts stipulate that you have to be put on the next available flight, even if it's on another airline.
NPR: Don't Pack that Pumpkin Pie Just Yet...
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The intelligence in the ThingShapes can monitor for relevant business events, compare them to past results, and notify the industrial social network of people and other things about important events such as a quality problem, a machine failure, or a late order.
FORBES: New Sources for Business Surprises