Even if you don't have the resolution, let the customer know you're sticking to your word.
即使你还没有解决问题,也要让客户知道你仍然在坚持你的承诺。
And I see that Merriam-Webster relates this old Greek word to another old Greek word glochin - or glochis meaning "a projecting point" which I guess fits with sticking out your tongue.
我也参考了韦氏词典,其中把这一古老希腊词语跟别的希腊语——“glochin”或“glochis”联系了起来,这两个词的意思为“一个伸出来的点”,我想这也跟“伸出舌头”恰好相符了。
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