At one point, the Trust was having to throw away almost a quarter of all the food it served but since the introduction of a new system based on steaming its meals, and patients choosing from a menu the day before, the rate of wastage has halved, to around 11%.
So he deftly changed the subject, only to be hit between the eyes by Chao, who was steaming about preferences in California, and by Rodriguez, who said he did not want to be a quota-system beneficiary.