But this must be complemented by organizational improvements such as a change of management, revision of standardpractices and even downsizing, a necessary but painful measure for many companies.
The Elysian hotel in Chicago, which opened in December, has adopted a no-tipping policy, a move that breaks with standardpractices across the high-end- and luxury-hotel market, says the head of a trade association.
Overrewarding employees ranges from protecting employees from natural consequences, excusing them from standardpractices, making exceptions to prop up their performance, to outright promoting them in spite of outlandish past behavior or history with the company.