Example: One of your duties was doing staff scheduling, and you solved a big scheduling problem.
例如:你的一项职责就是安排员工的工作,而你解决了一项很大的安排问题。
Then a commercial bank through the call center operation data of the actual business of forecasting, staff scheduling needs calculation and the implementation.
然后通过对某商业银行呼叫中心的实际运营数据进行业务量预测、人员需求计算和排班实施。
The evaluation of a call center has a great infection on the optimal operation. Evaluation is not only the base of staff scheduling, but also can support the strategic development.
呼叫中心的运营评估对呼叫中心的优化运作起着重要的作用,它不但是坐席人员排班的基础,而且能够对呼叫中心的战略化发展起支持作用。
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