Without fancy support ticketing software or dedicated customer service reps, the Vizify teammates bootstrapped their way to support success by keeping calm, losing a whole lot of sleep, and staying on top of the their inboxes.
International Business Machines ( IBM) is the company Hewlett Packard ( HPQ) secretly wants to be, one where high-margin service and software businesses support huge but slow-growing (at best) hardware divisions.
"Document Imaging has many differentiating strengths, including an outstanding global customer base, award-winning software and hardware solutions, strategic reseller partners and a comprehensive service and support network, " Perez said.