abstract:The concept of software categories is a challenging topic, and with the continuous development of new software it is becoming increasingly difficult to categorize new software. There is no universal agreement regarding “Software Categories”.
In the recent Gartner report Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012 published April 18, 2013 the authors provide insights into why the worldwide CRM market experienced 12% growth in 2012, three times the average of all enterprise softwarecategories.