While other business processes like distribution have improved by leaps and bounds thanks to supply-chain technology innovation and that old stalwart, SixSigma, the revenue process is still one of the most inefficient areas of enterprise today.
Process reengineering takes many forms--notably the SixSigma philosophy popularized by former General Electric (nyse: GE - news - people ) Chief Jack Welch --but the general idea is that by minimizing mistakes and eliminating waste, the performance of the company will improve.