"If the other franchisees are not so happy, they will be the first to tell you where the franchisor fell down on the job," Siebert says.
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"The ability to understand how others act, think and live is a high-level skill," says Siebert.
“了解别人的行为、思想和生活是很高层次的能力。”Siebert说。
"We have technology set up to ensure that what happened doesn't happen," says Thomas Siebert, senior director of customer service at Expedia.
Expedia客户服务部高级总监托马斯•思博特称:“我们确实做好了技术上的安排,防止发生这种情况。”
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