The study comprises two parts: In the first part, the author uses the modified SERVQUAL model for a survey to identify service quality gaps as recognized by hotel guests.
实证研究由两部分组成：第一部分是利用修正后的SERVQUAL模型，编写和发放调查问卷，从顾客角度调查饭店服务质量的差距；
This article establishes the evaluation system of the service quality of the exhibition industry based upon SERVQUAL Model and its general application in various service fields.
本文运用SERVQUAL模型，并根据SERVQUAL模型在各个服务领域的广泛应用，构建了会展业服务质量评价体系。
Finally, in order to solve the problems existing in railway passenger transportation and to meet the necessary conditions of implementing the established SERVQUAL model, some proposes are put forward.
最后，针对铁路客运的现状以及实施该评价体系的要求对铁路客运提出了对策建议。
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