English training; Customer Perceived Service quality; Interaction quality; Service quality gap.

英语培训；顾客感知服务质量；交互质量；服务质量差距。

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As an analyzing tool of service quality, service quality gap model is applicable to common service enterprises.

服务质量缺口模型作为一种服务质量分析工具，普遍适用于一般服务性企业。

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Part three: Construction of the gap model of the service quality inside hotel enterprises.

第三部分，饭店企业内部服务质量差距模型的构建。

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There is still a large and almost insurmountable gap in the quality of service humans can deliver versus machines in many sectors.

FORBES: Is Your Job Robot-Proof?