By listening to a bad example and a good example of service practice, we'll be studying skills that are useful in any industry, no matter whether you are dealing with internal or external customers.

通过服务行业中一个好的例子和坏的例子，我们要学习在很多行业中有用的技巧，无论你是处理内部顾客的抱怨还是外来顾客的抱怨。

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This is effectively a multiplier which is used to determine “how good” or “how bad” the achieved response time is when compared to the service goal.

这实际上是一个乘数因子，使用它判断实现的响应时间与服务目标相比是好是坏。

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The good news is that hiring is up; the bad news is that it's restaurants, providers of ill-paid service sector jobs, not Silicon Valley tech firms, that are doing the hiring.

最近的好消息是雇工数量有所增加，坏消息是增加雇工的地方是餐厅———只能提供低工资的服务行业，而不是硅谷高科技公司。

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What we witnessed over those 12 months was an incredible insight into the workings of the National Health Service - the good, the bad, and the ugly.

BBC: Stafford Hospital inquiry was 'a harrowing time'

This sounds like a good move for security on the service, but a bad move for competing URL shorteners like Bit.ly, which was the default shortener used by Twitter in the past.

FORBES: Twitter To Roll Out URL Shortener To All By End Of Year

This bad use of good technology compelled us to found Betterment, our investing service focused on helping people reach their goals as efficiently as possible.

FORBES: Innovation Is Not Dead, Just Different