English training; Customer Perceived Service quality; Interaction quality; Service quality gap.

英语培训；顾客感知服务质量；交互质量；服务质量差距。

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Today marks the launching of the workplace English and Putonghua training programme, organized by the Ad Hoc Quality Taxi Services Steering Committee, for in-service taxi drivers like yourselves.

由优质的士服务督导委员会筹划，特为你们在职的士司机举办的的士司机职业英语及普通话课程今日正式推出。

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To carry out training on orientation, English training and service awareness, etc.

对员工进行入职培训，英语培训，服务意识培训等。

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Service and quality-control initiatives include more English-Spanish training for store workers, mystery shoppers assigned to put pleasant service to the test, and an "e-learning" program to update employees on new products and services more quickly.

FORBES: Magazine Article