Cloud service consumer. Again, we include the cloud service customer in the reference architecture because it's relevant to an all-encompassing security treatment.

云服务的消费者：同样，我们之所以把云服务的客户包括到架构中是因为它对于全面的安全性讨论很重要。

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In the next year or two, we'll see more experimentation and a greater focus on the customer as airlines sharpen their ability to service customer needs using new technologies available to them.

在接下来的一两年，我们将看到航空公司开展更多针对客户的试验，它们将通过使用先进的技术，提高其服务客户需求的能力。

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Common characteristics: self service customer acquisition, critical mass, runaway user growth, winner take all markets, complex ux, network effects, typically create new ways for people to interact.

共同特征：自助式服务，自然获取用户，达到网络效应的临界质量，失控的用户增长速度，赢家通吃的市场环境，复杂的用户体验，网络效应，以创造新的用户社交互动方式为典型。

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Gilda Ducao, the customer service representative at the store.

VOA: standard.2010.08.02

Some firms improve customer service by empowering customer service reps to drop fees or reduce costs when customers complain.

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What could have been a customer service request that fell into the black hole of customer service requests, this one was, instead, a Ninja-like example of surprising and delighting the customer.

FORBES: Apple Might Take a Page out of the LEGO Playbook as It Plans Its Next 'Innovation'

Though inside sales frequently involves an element of inbound call handling like a customer service department, in its pure form it is not customer service.

FORBES: What is Inside Sales? The Definition of Inside Sales