...对象，都是产品和服务的混合体，学者Shostack G.L在Journal of Marketing中提出“产品—服务连续谱（product-service continuum）时介绍，产品和服务是可以分开的，其标准是消费者需要的满足是来自于对物质部分本身的消耗还是对物质承载的活动的享用[2] ..
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A previous section suggested that a service can be considered a continuum of service specifications and implementations of those service specification.
前一部分表明可以将服务视为服务规范和那些服务规范的实现的连续体。
Indicators used to mark each component and step in this service delivery continuum have to offer utility for monitoring processes and performance.
用于为每个组成单位打分并容许包含进此服务网络的指标必须显示此单位能够有效监督项目进程和项目执行。
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