Jan Freitag, senior vice President of Smith Travel Research, which tracks hotels, says of the effort, "Anything that ultimately gives better customer service is to be applauded."

史密斯旅行研究公司的资深副总裁Jan Freitag说到此次努力，“任何致力于为顾客提供更好服务的措施都是值得赞赏的”。

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"Social media played an important role in alerting us to our error" Expedia customer service senior director Thomas Seibert told USA Today.

社交媒体在警告我们的错误方面扮演了重要角色。“Expedia客户服务高级主任Thomas Seibert对USA Today表示。”

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"We have technology set up to ensure that what happened doesn't happen," says Thomas Siebert, senior director of customer service at Expedia.

Expedia客户服务部高级总监托马斯•思博特称：“我们确实做好了技术上的安排，防止发生这种情况。”

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United's text analyzer looks for particular words and themes and can pick up on a customer reporting a seat where the in-flight entertainment didn't work, for example, said Martin Hand, senior vice president of customer service.

WSJ: What United, American, Delta, Southwest, JetBlue, Alaska, Virgin America Airlines Learn From Customer Surveys

It found that overall customer service was taken seriously by PSNI senior management.

BBC: Dissident threat and red tape 'hindering police'

Chubb Corp. frequently recruits real-estate industry refugees and others for jobs in underwriting and customer service, says Val Aguirre, senior vice president for talent acquisition at the insurance company.

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