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When community groups send out appeals for help, convince local merchants to volunteer supplies and staff the tables providing coffee and donuts for the volunteers, we create the social capital which the political scientist Robert Putnam has identified as crucial to healthy societies. (His famous example was that of the choral societies of northern Italy).
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Though Japanese citizens were able to follow events on radio and TV, it was largely through social networking platforms, such as Google Finder, Facebook and Twitter, that they were able to connect with loved ones and, in many cases send out a call for help for themselves or for those missing or hurt.
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Or when a client calls for support help we could send the answers by video.
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