Scholtes suggested that corporate attempts to impose certified process improvement programs like ISO 9000 across large organisations may be missing the point.

Scholtes认为，现在很多企业试图采用类似ISO 9000这种经过认证的过程改进体系在大型组织中找到解决方法，但好象也没有找到关键所在。

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"A fundamental premise of the 'train-wreck' approach to management is that the primary cause of problems is' dereliction of duty '" said Peter Scholtes in the Leader's Handbook.

“从‘火车失事’而引出管理的概念，这个过程有一个最基本的前提，那就是事故发生的首要原因是‘玩忽职守’。” Peter Scholtes在他的“领导者手册”一书中如是说。

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