At the same time, a court case has raised questions about the agency's legal powers to regulate broadband service.

VOA: special.2010.03.19

Virgin Media and London Underground engineers continue to test and prepare the forthcoming WiFi service, including recent capacity testing at Chancery Lane underground station where hundreds of devices were connected to the station's WiFi service at exactly the same time to reproduce the service experience of a busy Tube train arriving at the station2.

ENGADGET: Virgin Media names the first 80 tube stations to get WiFi hotspots

At the same time the service has been involved in 54 industrial tribunals.

BBC: NI Fire Service paid unapproved bonuses to three staff

What if you can't fulfill orders fast and provide excellent service at the same time?

WSJ: Can You Handle a Sudden Surge in Sales at Your Business?