There are multiple service management solutions that combine both approaches by introducing both intermediary and agent strategies for request routing.

还有许多服务管理解决方案，他们通过引入中介体和代理策略来实现请求路由。

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Consider that the CTI application handles inbound calls by routing callers to the most qualified agent to handle each type of call.

假设这个CTI应用程序通过将呼叫者路由到最有资格处理每种呼叫类型的代理处来处理所有接入呼叫。

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If the fare applies to more than one routing, the passenger may specify the routing prior to issuance of the ticket, otherwise Xiamen Airlines or its authorized sales agent will determine the routing.

如该票价适用于一条以上的路线，旅客可在出票前指定路线，否则由厦航或其授权销售代理人确定。

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Instead, they asked what might be possible if their routing systems were intelligent enough to match each incoming call with the optimally qualified service agent.

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