Complaining and responding to complaints.
投诉和对投诉的回应。
If you’re not using feedback to improve, it doesn’t matter how good you are at responding to complaints.
如果你不对反馈信息加以利用,来提升你的酒店声誉,那不管你多么擅长回复投诉消息也没用。
Saya is capable of responding to shoppers’ questions and complaints in more than 700 different ways, directing them to the relevant floors and making small talk in between.
塞娅能以700多种不同的方式回答顾客的问题和抱怨,指引他们到相关楼层,同时和他们闲聊几句。
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