Respond to customers inquiries.

回应客户质询。

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By knowing the worth of their customers, employees can more appropriately respond to customers' special requests and needs.

通过了解他们顾客的价值，雇员会更恰当地对顾客的特殊要求和需要做出反应。

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Businessweek said that Bank of America is using Salesforce software to respond to customers on Twitter.

FORBES: Finance Firms are Going to Twitter and Social Media With Mixed Results

They can guide the rest of the company in how the brand should respond to customers and build new kinds of conversations.

FORBES: Social Media in the C-Suite

CEOs want to be able to respond to customers as fast as possible, especially in financial services, he added, where the essence of the business is made up of computer systems.

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