Each trainee practices first as guest, then as Reservations Sales Agent.

每一个学员先作客人，后作预订部销售文员。

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A woman called to make reservations, "I want to go from Chicago to Hippopotamus, New York" The agent was at a loss for words.

一女士打电话来预定，“我想从芝加哥到纽约的河马。”代理对她的话迷惑不解。

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Prologue: As a Reservations Sales Agent, we will meet this situation everyday.

开场白：作为一名预订部销售文员我们每天都会遇到有关预订更改和取消的要求。

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Inside the dedicated app, riders can book and modify reservations easily without having to worry with a refund from an agent first.

ENGADGET: Amtrak readies conductors to trade in their hole punchers for iPhones

Travelocity, for one, allows a buyer outside the U.S. or Canada to have any flight booking sent to a travel agent anywhere -- so long as he is a Sabre reservations system user -- to have the purchased ticket issued.

CNN: Technology: Flight Planning 101